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Customer SuccessCustomer Success Manager
Makes sure customers actually get value (and renew).
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The first person who actually replies when you email support.
Support agents handle the front line of customer questions — billing issues, how-to questions, basic troubleshooting. They're the human face of the company for most customers. The good ones make a frustrating moment feel a little less frustrating.
Working through a support queue, replying to chats, escalating tricky issues to support engineers, and updating help center docs based on common questions.
You're patient, kind, and a great writer — and you don't mind being the human shock-absorber for the company.
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browse open Customer Support Agent jobs ↗Makes sure customers actually get value (and renew).
The person who actually figures out why your thing is broken.
Gets new customers from 'signed contract' to 'actually using it.'