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Customer SuccessCustomer Success Manager
Makes sure customers actually get value (and renew).
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Builds the training, certifications, and academy customers learn from.
Customer enablement creates the scaled education programs — courses, certifications, in-app guides, customer academies — that help thousands of users get good at the product without one-on-one CSM time. A force multiplier for retention.
Recording a course module, updating certification questions, partnering with PMM on launch enablement, and reviewing course completion data.
You love teaching, you can write clearly, and you like work that scales.
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The person who actually figures out why your thing is broken.
The first person who actually replies when you email support.