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Customer SuccessCustomer Success Manager
Makes sure customers actually get value (and renew).
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Owns the contract conversation when it's time to re-up.
Renewals managers focus specifically on the commercial moment when a customer's contract ends. They negotiate price increases, multi-year deals, and rescue at-risk accounts. They free up CSMs to focus on value, while still hitting the renewal number.
Reviewing the renewals book, building a renewal proposal, handling a tense pricing call, and partnering with a CSM to save an at-risk account.
You're commercially sharp, you don't mind hard conversations, and you stay calm when revenue is on the line.
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browse open Renewals Manager jobs ↗Makes sure customers actually get value (and renew).
The person who actually figures out why your thing is broken.
The first person who actually replies when you email support.