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Customer Account Manager

Grows existing accounts — upsell, cross-sell, expansion.

the gist

Account managers own existing customer relationships from a revenue lens — finding the upsell, the new department to expand into, the new product to attach. Different from CSMs (who own success/adoption), though the lines blur.

a typical day

QBRs with customers, mapping new buyers in an existing account, partnering with CSM on expansion plays, and forecasting the renewal and upsell.

you'd like this if…

You're great at long-term relationships and recognize buying signals in passing comments.

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